Privacy Policy — Origo: EU/UK Customs & Invoice

Last updated: June 19, 2026

Origo: EU/UK Customs & Invoice ("the app") generates customs documents (commercial invoices and preferential-origin statements) for Shopify merchants. This policy describes what data the app handles and what it stores.

Data we store

• Your company export information that you enter in the app's Company export info page (company name, address, company registration, VAT/EORI/REX numbers, authorized signer, customs broker, dangerous-goods emergency phone, your app-language preference, and which product metafield holds your warehouse bin location) — used to fill in your documents and configure the app.
• Product trade data that you enter (HS codes, countries of origin, preferential-origin data, and special-handling flags such as fragile or lithium per product).
• Feature suggestions you choose to submit via the in-app form (your message and your shop's domain) — used only to plan improvements.
• Anonymous usage statistics: when a document is generated we record the document type, destination country code, and selected options (Incoterms, export reason). No customer names, addresses, or order identifiers are stored.

Data we process but do not store

To generate a document, the app reads the relevant order from your store — including the recipient's name and shipping address — fills the document, and returns the PDF to your browser. This order and customer data is processed in memory only and is not saved by the app. Documents are regenerated on demand rather than stored.

Data sharing

We do not sell, share, or transfer any of the above data to third parties. Data lives in the app's database hosted on our cloud infrastructure and is used solely to provide the app's features.

Data deletion

When you uninstall the app, Shopify sends us a shop data-erasure request (typically within 48 hours). On receiving it we permanently delete all stored data for your shop — company export information, product trade data, usage statistics, and any feature suggestions you submitted. You can also request deletion at any time via the support email below.

Contact

Questions or data requests: support@softlandproducts.com